The Amex Platinum Card's Concierge Service

Many of the benefits of a recognized Amex Platinum Card include a $ 200 annual airline fee credit, an annual Uber credit of up to $ 200, 5x points earned on flights booked directly with select airlines and hotels, and a $ 100 Global inbound Credit.

However, this premium card also offers entertainment and programming benefits that sometimes go undetected by radar. The concierge service from The Amex Platinum Card is one of these benefits.

Using the Amex Platinum Card officer is like having an assistant. They can make a reservation for you, send a last-minute gift, or find information about an upcoming trip destination.

The Amex Platinum Card's Concierge Service

Amex Platinum Card Concierge Service

Amex Platinum Card Concierge promises to be a resource, day or night, for almost anything you can think of. Whether it's a concert ticket, a reservation at an exclusive restaurant, or just flowers for your partner, they're here to help.

Platinum Concierge Contact Information


In the US, call 1-800-525-3355

  • Event ticket

  • Dining

  • Gifts and Flowers

  • Travel

  • Card Service

You can also call the number on the back of your Platinum Card and select Concierge.

For international calls, collect, dial 617-622-6756.


If you have used American Express Concierge before, you can also email your request to: platinum@concierge.americanexpress.com.

On line

You can find out more about the benefits of the Amex Platinum Card Concierge online. After logging in to your Amex Platinum Card account, click Benefits on the main menu at the top. Then scroll down until you see a box labeled Platinum Service.

What Can Amex Platinum Concierge Service Do for You?

Amex Platinum Concierge is there to help you with anything you might need:

  • Use attendants to book theater tickets to avoid Ticketmaster fees
  • Order tickets for sold out shows
  • Book a table at a pre-booked restaurant
  • Ask for travel guides for any location
  • Send last-minute gifts or flowers to that special someone
  • Get help planning events
  • Find out about special requests: restaurants with terraces, vegan restaurants in Toronto, wedding venues that can accommodate 1,000+ people
  • Find specialists: top contractors, up-and-coming veterinarians, caterers that use only organic food

Although no fee is charged to you for the Concierge Service, you are responsible for the purchases, fees and / or postage that you are entitled to charge.

After making the request, all requested information will be emailed to you, usually within 48 hours.


Amex Platinum offers many benefits and advantages. Concierge service is one of the advantages that is often overlooked.

This service offers you access to a concierge staff who can assist you with a variety of different tasks such as buying event tickets, sending flowers, or even figuring out where to go.

If you haven't tried the Platinum concierge yet, you may be missing out on the valuable benefits that come with your Amex Platinum Card.